COVID-19 Latest Updates and Resources

COVID-19 Topic: Practice Reopening

How can we reengage with patients?

Implementing a clear strategy to stay connected with patients in the midst of the pandemic will benefit both your patients as well as your practice.

Overview: How do we get back to business?

Click on the links below to read Curi’s recommendations related to practice reopening. Business Operations What are some of the initial business operational steps we should…

What are some of the initial business operational steps we should take prior to reopening?

Identify a practice operations manager if you don’t have one. This will be the go-to person for anything related to operations at the practice. Confirm that…

What should we purchase before we reopen?

Touchless thermometers Personal Protection Equipment (regular masks, face shields, gowns, gloves, N95 masks, etc.) Office signs for direction and education Biohazard trash bags Test kits and…

What should our practice be wary of in this new COVID-19 world?

Financial fraudsters (those who see COVID-19 as an opportunity) Disaster fraud (type of financial crime that typically occurs after an event like COVID-19) Charitable solicitations Contractor/vendor…

What considerations should we use to guide us to determine our readiness to resume elective surgery?

There should be a sustained reduction in the rate of new COVID-19 cases in the relevant geographic area for at least 14 days, and the facility…

How should we communicate the reopening of our practice to staff?

It is now time for your practice to reopen to full capacity after being closed or having limited office hours. As soon as a date has…

How do we communicate new policies to staff prior to the reopening of the practice?

Consider holding a staff meeting to educate your staff on the new and changed policies Documentation of attendance and acknowledgement of new policies is required Ensure…

How should we communicate the reopening of our practice to patients?

The time has finally come to announce the date your practice will reopen. As your practice ramps up for opening to full capacity, you will want…

How will we get back on track for scheduling patients?

Once a scheduling plan is developed, communicate this plan to all scheduling staff. The goal will be to efficiently schedule patients and maximize the provider’s availability….

If a practice wants to continue telehealth sessions after this national emergency has ended, what are the tasks to consider?

Contact your Curi Underwriter or Agent to discuss further with you. Consider where you plan to provide these services as some states may be restricted. Licensure…

What should we do when a patient arrives at our practice?

Once the patient arrives inside your practice facility, the following guidelines should be followed to prevent the spread of illness: Ask staff to stay home if…

How should practices communicate with established, chronic care patients who require regular maintenance (i.e., diagnostic testing, prescription management, recurring visits) to provide care management that ensures these patients are provided the care needed?

Develop a process to identify your established, chronic care patients and assign staff to review the list of patients to flag for necessary follow up. Begin…

What steps should be in place for patient arrival in order to prepare for the reopening of the practice?

Consider establishing Non-COVID Care (NCC) zones to screen all patients for symptoms of COVID-19, including temperature checks. Require patients to complete Pre-screening COVID-19 Tool. Routinely screen…

How can practices ensure proper maintenance of the EMR and timely chart documentation during this reopening period?

Verify updates to the system are current. Ensure proper system back-ups are occurring, at a minimum, on a daily basis. Develop a process to chronicle all…

How can practices ensure a smooth patient care transition from telehealth visits and provide adequate follow-up regarding diagnostic studies, lab results, and referrals?

For practices that have implemented telehealth during the COVID-19 pandemic, you will want to: Update the patient’s medical record with all office visit notes, telephone calls,…

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