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How can practices ensure proper maintenance of the EMR and timely chart documentation during this reopening period?

  • Verify updates to the system are current.
  • Ensure proper system back-ups are occurring, at a minimum, on a daily basis.
  • Develop a process to chronicle all EMR technical issues (i.e. system failure, widespread glitches, system compromise) in order to detail these issues now for future correction.
  • Ensure all providers have remote access to the EMR.
  • Re-evaluate the need for remote EMR access and consider temporary remote access to EMR for staff members who may be working from home and need access to the electronic medical record during this transition period. This will enable staff to check messages from the portal and process requests.
  • Implement an audit process to compare visits to documentation and billing.
  • Perform medical record risk assessment to ensure documentation standards are followed.
  • Assure that your privacy and security policy addresses remote access of your EMR.

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All Curi recommendations are based on current CDC criteria at the time of publication. CDC guidance for SARS-CoV-2 infection may, or may not, be adopted by state and local health departments to respond to rapidly changing local circumstances. Providers should always check with their local health department to see if the CDC’s guidance on any given topic has been modified (particularly if more restrictive) from the CDC’s recommended guidelines. Follow this link https://www.cdc.gov/publichealthgateway/healthdirectories/index.html for contact information to your state/local health department. If local recommendations vary from those of the CDC, and you are unsure what recommendations to follow, then it is safer to follow the more restrictive guidelines/recommendations.