COVID-19 Latest Updates and Resources

How can we reengage with patients?

A recent poll by the U.S. Census Bureau indicates that up to 49% of Americans are delaying medical care. Practices are finding it difficult to stay connected with their patients and keep them healthy and cared for amid the COVID-19 pandemic. Implementing a clear strategy to stay connected with patients will benefit both your patients as well as your practice.

  • Identify patients who have:
    • Chronic conditions that need follow-up care
    • Cancelled or missed appointments in the past six months
    • Lab/diagnostic studies due
    • Comprehensive physical exams due
  • Call patients to schedule appointments. This will provide them an opportunity to ask questions.
  • Send letters, emails, portal messages, and/or text messages that outline office hours and pandemic processes.
  • Update your practice website with new information (e.g. office hours and processes).
  • Update your office hours on social media accounts.
  • Consider posting a short YouTube video showing new processes (face coverings, hand sanitizing, social distancing, etc.).
  • Consider offering a telehealth visit for patients who are skeptical or unwilling to come to your office.
  • Stay in touch with your patients and document your efforts!