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Resource Topic: Senior Living

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Clinical Care | Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

Disclosure of Adverse Events

Communicating with patients, residents, and families after an unexpected adverse outcome can be difficult. Proactive disclosure of an adverse outcome through the Communication and Optimal Resolution…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Toolkit: Communicating After an Adverse Outcome

The following resources provide a comprehensive approach to managing adverse outcomes. They cover essential areas such as effective team communication, supportive leadership, and robust investigation processes…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Communicating After Adverse Outcomes

WHY IT MATTERS A commitment to accurate and compassionate communication with patients/residents and their families is at the heart of healing. When adverse outcomes occur, care…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Culture of Safety – Chain of Command

WHY IT MATTERS Care team members have an ethical responsibility to advocate on behalf of a patient or resident. Unsafe care situations involving patient or residents…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Culture of Safety – Reporting Incidents

WHY IT MATTERS Timely and thorough reporting of incidents, adverse outcomes, and near misses are critical to communication within an organization and demonstrate a safety culture….
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Focusing on Culture

WHY IT MATTERS Culture determines whether a care team member asks for help, a team member feels safe to speak up about unsafe conditions, or a…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Investigating Adverse Outcomes

WHY IT MATTERS Investigating an adverse outcome quickly and thoroughly allows for earlier insight into the contributory causes. A thorough investigation should uncover what happened, and…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Moving Forward After Adverse Outcomes

WHY IT MATTERS While adverse outcomes may be unique on the surface, there are common fundamentals to help organizations improve, learn, and heal. Moving forward after…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Team Communication

WHY IT MATTERS An essential component of a culture of safety is effective communication within teams. Effective team communication can reduce miscommunication that can lead to…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Team Communication Tools

These team communication tools can help enhance communication among the care team, reduce the risk of miscommunication, and offer solutions to team conflict that may impact…
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