News & Knowledge HEAL Early Intervention Toolkit: Culture of Safety – Chain of Command WHY IT MATTERS Care team members have an ethical responsibility to advocate on behalf of a patient or resident. Unsafe care situations involving patient or residents require notification to leadership and timely escalation up the “Chain of Command” as part of sustaining a culture of safety. Your organization can facilitate the resolution of potential patient/resident unexpected outcomes by understanding your culture, knowing your leadership’s role, establishing Chain of Command, preparing care teams, and documenting Chain of Command. UNDERSTAND YOUR CULTURE For a Chain of Command process to be effective, your organization’s culture must foundationally value teamwork, collaboration, open communication, respect, and trust. Commit to… Are you a Curi member? The full content of this resource is available only to Curi members. Contact us if you are a member but do not have an account yet, or to learn more about becoming a Curi member. Sign in with Curi - or - Sign in with Constellation Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them. READ NEXT September 12, 2024Clinical Care | Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living Disclosure of Adverse Events Communicating with patients, residents, and families after an unexpected adverse outcome can be difficult. Proactive disclosure of an adverse outcome through the Communication and Optimal Resolution… Read more August 20, 2024August 21, 2024Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living *New* HEAL Toolkit: Communicating After an Adverse Outcome The following resources provide a comprehensive approach to managing adverse outcomes. They cover essential areas such as effective team communication, supportive leadership, and robust investigation processes… Read more August 20, 2024August 20, 2024Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living HEAL Early Intervention Toolkit: Cognitive Interviewing Cognitive interviewing is a framework used to interview those involved in an incident with the goal of improving the quality of fact-finding. The technique has been… Read more