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Resource Keyword: communicating after an adverse event

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Clinical Care | Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

Disclosure of Adverse Events

Communicating with patients, residents, and families after an unexpected adverse outcome can be difficult. Proactive disclosure of an adverse outcome through the Communication and Optimal Resolution…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Toolkit: Communicating After an Adverse Outcome

The following resources provide a comprehensive approach to managing adverse outcomes. They cover essential areas such as effective team communication, supportive leadership, and robust investigation processes…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Leadership Safety Rounds Tool

STEP 1: COMMIT Make a top-level leadership commitment to frequent and regular walking rounds in patient/resident care areas with no cancellations. At least one leader with…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Communicating After Adverse Outcomes Dos and Don’ts Tool

Empathetic communication with patients, residents and families impacted by an adverse outcome is crucial to preserving trust. These are some things to consider when discussing the…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Incident Investigation Factors to Consider Tool

The following is a list of factors that commonly arise in medical professional liability claims. As you analyze adverse outcomes, these can be used as examples…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Cognitive Interviewing

Cognitive interviewing is a framework used to interview those involved in an incident with the goal of improving the quality of fact-finding. The technique has been…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Communicating After Adverse Outcomes

WHY IT MATTERS A commitment to accurate and compassionate communication with patients/residents and their families is at the heart of healing. When adverse outcomes occur, care…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Culture of Safety – Chain of Command

WHY IT MATTERS Care team members have an ethical responsibility to advocate on behalf of a patient or resident. Unsafe care situations involving patient or residents…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Culture of Safety – Reporting Incidents

WHY IT MATTERS Timely and thorough reporting of incidents, adverse outcomes, and near misses are critical to communication within an organization and demonstrate a safety culture….
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Focusing on Culture

WHY IT MATTERS Culture determines whether a care team member asks for help, a team member feels safe to speak up about unsafe conditions, or a…
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