Case Studies

INTRODUCTION Unlicensed healthcare personnel (UHP) are valuable members of the healthcare team. They perform tasks that improve both the efficiency of the medical office and the patient experience. UHP should be appropriately hired, trained, and supervised to achieve the best outcomes.  Inappropriate delegation, supervision, or documentation can increase liability risks. The following case studies are offered as an educational resource to promote awareness of potential issues and offer guidance on risk reduction.  Practices are encouraged to use these examples at team meetings, staff meetings, or new hire orientation.  After reading the case description, consider having a group discussion and review the lessons learned. Refer to the Cur...