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News & Knowledge

Managing Patient Complaints Toolkit

As a practice manager, you know that addressing complaints from unhappy patients is not an easy part of your job. It is stressful and time-consuming. Empowering your staff to handle some of these complaints as they occur may help to improve your patient relationships and streamline your practice’s operations.

Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them.

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Hospitals/Health Systems | Patient Management | Patient Satisfaction | Risk Management

Risk Management Guide: Patient Complaints and Demands

Past claims show us that angry patients are more likely to file a malpractice suit. Than patients who are happy with the care they are receiving….

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Patient Satisfaction | Toolkits

Patient Satisfaction Toolkit

A patient satisfaction survey can help determine if your practice is meeting patient needs, what patients like about your practice, and areas where they believe you can improve. At Curi, we recommend that medical practices regularly conduct surveys to obtain feedback from patients.

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Forms & Templates | Patient Satisfaction | Policy Templates

Policy: Managing Patient Complaints Training Education Policy

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