News & Knowledge Managing Patient Complaints Toolkit As a practice manager, you know that addressing complaints from unhappy patients is not an easy part of your job. It is stressful and time-consuming. Empowering your staff to handle some of these complaints as they occur may help to improve your patient relationships and streamline your practice’s operations. Are you a Curi member? The full content of this resource is available only to Curi members. If you are a member but do not have an account, you can register for an account. If you are unable to register, or want to learn more about becoming a Curi member, contact us for more assistance. As of January 30, 2025, signing in to Curi.com will be easier and more secure. We have a new unified “Sign in” for all clients with multi-factor authentication (MFA). After entering your password, the same one you use now, you will also enter a code sent to your registered email account. Contact us with any questions. Sign In Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them. READ NEXT June 5, 2024August 13, 2024Hospitals/Health Systems | Patient Management | Patient Satisfaction | Risk Management Risk Management Guide: Patient Complaints and Demands Past claims show us that angry patients are more likely to file a malpractice suit. Than patients who are happy with the care they are receiving…. Read more August 8, 2023September 3, 2024Patient Satisfaction | Toolkits Patient Satisfaction Toolkit A patient satisfaction survey can help determine if your practice is meeting patient needs, what patients like about your practice, and areas where they believe you can improve. At Curi, we recommend that medical practices regularly conduct surveys to obtain feedback from patients. Read more July 29, 2022January 10, 2025Forms & Templates | Patient Satisfaction | Policy Templates Policy: Managing Patient Complaints Training Education Policy Read more