News & Knowledge

Risk Management Guide: Patient Complaints and Demands

Past claims show us that angry patients are more likely to file a malpractice suit. Than patients who are happy with the care they are receiving. Their anger can stem from a variety of factors – communication breakdowns to an adverse, billing issues, delayed response to phone call/mail or an unexpected outcome etc. If a patient has a perception of lack of care, concern, or respect, from the clinician or staff, the risk of a complaint or demand increases. Fostering a healthy patient relationship is the cornerstone to building trust and ultimately minimizing patient complaints. Clinicians can also create appropriate treatment when patients provide more information, and patients who are educated about their care tend to adhere to their…

Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them.