News & Knowledge Managing Patient Complaints Toolkit As a practice manager, you know that addressing complaints from unhappy patients is not an easy part of your job. It is stressful and time-consuming. Empowering your staff to handle some of these complaints as they occur may help to improve your patient relationships and streamline your practice’s operations. Are you a Curi member? The full content of this resource is available only to Curi members. Contact us if you are a member but do not have an account yet, or to learn more about becoming a Curi member. Sign in with Curi - or - Sign in with Constellation Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them. READ NEXT June 5, 2024August 13, 2024Hospitals/Health Systems | Patient Management | Patient Satisfaction | Risk Management Risk Management Guide: Patient Complaints and Demands Past claims show us that angry patients are more likely to file a malpractice suit. Than patients who are happy with the care they are receiving…. Read more August 8, 2023August 8, 2023Patient Satisfaction | Toolkits *New* Patient Satisfaction Toolkit A patient satisfaction survey can help determine if your practice is meeting patient needs, what patients like about your practice, and areas where they believe you can improve. At Curi, we recommend that medical practices regularly conduct surveys to obtain feedback from patients. Read more January 13, 2023March 9, 2023Clinical Care | Patient Management | Patient Satisfaction | Physician Patient Relationship Guidance for Disclosure of Adverse Events Communicating with patients and families after an unexpected adverse outcome can be difficult. A proactive disclosure of an adverse outcome may defuse anger and prevent potential litigation. Read more