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News & Knowledge

Defusing the Angry Patient

On Demand
September 23, 2025
40:45 minutes

Bob VandePol discusses defusing the angry patient by understanding the fight, flight, freeze reactions experienced by staff in the workplace, establishing a de-escalation environment, using verbal and non-verbal communication, and obtaining skills for defusing anger.

Bob VandePol

Bob VandePol is the founder of VandePol Crisis Response Services LLC, an independent contractor focused on crisis leadership, organizational resilience, and crisis response consulting, training, and delivery. Bob develops resilience programs in partnership with healthcare, law enforcement, military veterans, and fire safety organizations.