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Risk Management Guide: Test, Appointment, and Referral Tracking

The primary cause of patient harm and legal disputes in medical office settings are often attributed to delayed or missed diagnoses or treatments.  These events result from missing, misread and improperly handled test results. It is crucial to manage patient test result information systematically, ensuring that vital details influencing future treatments are promptly reviewed. Implementing a tracking system for diagnostic tests and establishing a patient follow-up mechanism for return visits and external referrals is imperative. Test tracking and patient follow-up system Reliable follow-up care and test management is a complex process with multiple steps and accountabilities:
  • Timely receipt of results
  • Timely review of results
  • Priority review…

Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them.