News & Knowledge

Risk Management Guide: Electronic Communication

Communication failures are the most frequently cited cause of medical malpractice actions and a primary root cause in patient harm events. The use of electronic communication has the potential to improve risks associated with communication failures. Messages can be sent and received instantaneously, they can be tagged for read receipt to confirm delivery, and they can be forwarded easily ensuring complete histories are shared for consulting and diagnostic follow-up care. Electronic communication is inexpensive, ensures timely delivery of information, creates a permanent record, and has the potential to improve the continuum of patient care. Medical offices are often incentivized by healthcare insurance payors to utilize various types of…

Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them.