Risk Solutions Resources Managing Patient Complaints Toolkit As a practice manager, you know that addressing complaints from unhappy patients is not an easy part of your job. It is stressful and time-consuming. Empowering your staff to handle some of these complaints as they occur may help to improve your patient relationships and streamline your practice’s operations. Are you a Curi member? The full content of this resource is available only to Curi members. Contact us if you are a member but do not have an account yet, or to learn more about becoming a Curi member. Sign in to see full post Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them. READ NEXT September 13, 2019April 19, 2023Patient Satisfaction | Physician Patient Relationship Georgia Handbook: Patient Complaints and Demands A PATIENT IS UNHAPPY WITH OUR PRACTICE AND IS DEMANDING A REFUND. WHAT SHOULD WE DO? The office manager or reception staff will usually be the… Read more September 11, 2020February 24, 2023Patient Satisfaction | Physician Patient Relationship Florida Handbook: Patient Complaints and Demands A patient is unhappy with our practice and is demanding a refund. What should we do? The office manager or reception staff will usually deal with… Read more October 3, 2019May 2, 2023Patient Satisfaction | Physician Patient Relationship North Carolina Handbook: Patient Complaints and Demands A PATIENT IS UNHAPPY WITH OUR PRACTICE AND IS DEMANDING A REFUND. WHAT SHOULD WE DO? The office manager or reception staff will usually be the… Read more