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Risk Solutions Resources

Managing Patient Complaints Toolkit

As a practice manager, you know that addressing complaints from unhappy patients is not an easy part of your job. It is stressful and time-consuming. Empowering your staff to handle some of these complaints as they occur may help to improve your patient relationships and streamline your practice’s operations.

Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them.

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