News & Knowledge HEAL Early Intervention Toolkit: Training Others on Cognitive Interviewing WHY IT MATTERS Having a core group of individuals trained in cognitive interviewing will ensure that the organization is ready to promptly respond to an adverse outcome with a consistent, effective, and timely response. DEVELOP A TEAM OF SKILLED INTERVIEWERS Identify individuals to conduct cognitive interviewing and train them accordingly. Select a core group of people to participate in the training sessions. Examples may include Risk Management, Quality/Patient Safety, administrators, and clinical leaders. TRAINING SKILLS CHECKLIST Establish rapport Actively listen Engage the interviewee to actively generate information Ask open-ended questions Pause before asking follow-up questions and don’t interrupt Request detailed descriptions explicitly… Are you a Curi member? The full content of this resource is available only to Curi members. If you are a member but do not have an account, you can register for an account. If you are unable to register, or want to learn more about becoming a Curi member, contact us for more assistance. As of January 30, 2025, signing in to Curi.com will be easier and more secure. We have a new unified “Sign in” for all clients with multi-factor authentication (MFA). After entering your password, the same one you use now, you will also enter a code sent to your registered email account. Contact us with any questions. Sign In Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them. READ NEXT August 11, 2025August 12, 2025Clinical Care | Hospitals/Health Systems | Risk Management Artificial Intelligence (AI) Toolkit Artificial Intelligence (AI) can be a powerful assistant to healthcare professionals. Curi is providing this AI toolkit as an educational tool to mitigate risk. Inside this toolkit,… Read more June 16, 2025July 16, 2025Hospitals/Health Systems | Practice Management | Risk Management Artificial Intelligence (AI) Governance Artificial Intelligence (AI) continues to evolve and become more prevalent. More healthcare professionals are choosing to use it in their professional lives, and ensuring compliance across… Read more March 14, 2025July 16, 2025Hospitals/Health Systems | Risk Management | Senior Living Recognizing & Defusing Aggressive Behavior Before Violence Erupts Harassment and aggressive behavior against healthcare professionals are at epidemic proportions, and the incidents continue to increase. This webinar discusses the issue of aggressive behavior and… Read more