News & Knowledge HEAL Early Intervention Toolkit: Investigating Adverse Outcomes WHY IT MATTERS Investigating an adverse outcome quickly and thoroughly allows for earlier insight into the contributory causes. A thorough investigation should uncover what happened, and why it happened and assist in the identification of process improvement efforts that may be taken to improve outcomes. Planning for investigation processes will ensure readiness to respond in those crucial first hours and days. It will also ensure processes are centered on investigating facts, preserving evidence, and analyzing for improvement. Organizations should have a checklist for investigating adverse outcomes that includes prioritizing ongoing care, initiating a rapid investigation, completing an in-depth investigation, documenting, and protecting… Are you a Curi member? The full content of this resource is available only to Curi members. Contact us if you are a member but do not have an account yet, or to learn more about becoming a Curi member. Sign in with Curi - or - Sign in with Constellation Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them. READ NEXT August 20, 2024August 21, 2024Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living *New* HEAL Toolkit: Communicating After an Adverse Outcome The following resources provide a comprehensive approach to managing adverse outcomes. They cover essential areas such as effective team communication, supportive leadership, and robust investigation processes… Read more August 20, 2024August 20, 2024Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living HEAL Early Intervention Toolkit: Cognitive Interviewing Cognitive interviewing is a framework used to interview those involved in an incident with the goal of improving the quality of fact-finding. The technique has been… Read more August 20, 2024August 20, 2024Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living HEAL Early Intervention Toolkit: Communicating After Adverse Outcomes WHY IT MATTERS A commitment to accurate and compassionate communication with patients/residents and their families is at the heart of healing. When adverse outcomes occur, care… Read more