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HEAL Early Intervention Toolkit: Focusing on Culture

WHY IT MATTERS Culture determines whether a care team member asks for help, a team member feels safe to speak up about unsafe conditions, or a team member feels supported in bringing new process ideas. There are many recognized cultural models in healthcare, but the most common are referred to as a “safety culture” or a “just culture.” Either of these models takes commitment but can improve patient and resident outcomes and minimize risks in the delivery of care. Recognizing that culture is multifaceted and unique to every organization based on its mission, vision, and values, the organization should tailor and implement practice models that best align with your company's culture objectives. UNDERSTAND CULTURAL MODELS Safety Culture: Stems…

Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them.

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