HEAL Early Intervention Toolkit: Focusing on Culture

WHY IT MATTERS Culture determines whether a care team member asks for help, a team member feels safe to speak up about unsafe conditions, or a team member feels supported in bringing new process ideas. There are many recognized cultural models in healthcare, but the most common are referred to as a “safety culture” or a “just culture.” Either of these models takes commitment but can improve patient and resident outcomes and minimize risks in the delivery of care. Recognizing that culture is multifaceted and unique to every organization based on its mission, vision, and values, the organization should tailor and implement practice models that best align with your company's culture objectives. UNDERSTAND CULTURAL MODELS Safety Culture: Stems…