News & Knowledge HEAL Early Intervention Toolkit: Communicating After Adverse Outcomes WHY IT MATTERS A commitment to accurate and compassionate communication with patients/residents and their families is at the heart of healing. When adverse outcomes occur, care teams should be confident that the organization is committed to doing the right thing, which includes communicating, investigating the event, and supporting care teams. As part of a highly reliable culture, senior leaders (e.g., board of directors, C-suite, and physician leaders) must actively promote early and ongoing communication after an adverse outcome. Organizations can create a culture of communication by demonstrating commitment and reliability, implementing a communications plan, and continuing to learn and improve. DEMONSTRATE COMMITMENT AND RELIABILITY … Are you a Curi member? The full content of this resource is available only to Curi members. Contact us if you are a member but do not have an account yet, or to learn more about becoming a Curi member. Sign in with Curi Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them. READ NEXT November 21, 2024Clinical Care | Hospitals/Health Systems | Risk Management *New* Curi Risk Report: Reducing Surgical Adverse Events Malpractice claims data-informed reports for clinicians, hospitals, and senior living organizations with insights to help mitigate adverse events and malpractice claims. Read more November 21, 2024Clinical Care | Hospitals/Health Systems | Risk Management | Senior Living *New* Curi Risk Report: Reducing Resident Adverse Events Malpractice claims data-informed reports for clinicians, hospitals, and senior living organizations with insights to help mitigate adverse events and malpractice claims. Read more November 21, 2024November 21, 2024Clinical Care | Hospitals/Health Systems | Risk Management *New* Curi Risk Report: Reducing Adverse Events in Radiology Malpractice claims data-informed reports for clinicians, hospitals, and senior living organizations with insights to help mitigate adverse events and malpractice claims. Read more