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Florida Handbook: Interpreters and Translators

Do we have to accept appointment requests from patients who do not speak English?

Title VI of the Civil Rights Act of 1964 is a federal law that protects persons from discrimination in programs and activities that receive federal financial assistance. The Department of Health and Human Services Office for Civil Rights (OCR) defines federal financial assistance to include funding from Medicaid, Medicare, Public Health Service grants, and Aid to Families with Dependent Children. Any recipient of federal financial assistance is subject to federal non-discrimination requirements, which means a practice cannot deny services based on race, color, or national origin. If an individual asserts that he or she has been discriminated against for any of…

Curi’s risk mitigation resources and guidance are offered for educational and informational purposes only. This information is not medical or legal advice, does not replace independent professional judgment, does not constitute an endorsement of any kind, should not be deemed authoritative, and does not establish a standard of care in clinical settings or in courts of law. If you need legal advice, you should consult your independent/corporate counsel. We have found that using risk mitigation efforts can reduce malpractice risk; however, we do not make any guarantees that following these risk recommendations will prevent a complaint, claim, or suit from occurring, or mitigate the outcome(s) associated with any of them.