Delaware Handbook: Patient Complaints and Demands A PATIENT IS UNHAPPY WITH OUR PRACTICE AND IS DEMANDING A REFUND. WHAT SHOULD WE DO? The office manager or reception staff will usually be the front line in dealing with disgruntled patients. The manner in which complaints are handled can have an impact on your practice’s malpractice risk. Studies of patient satisfaction suggest that patients value the communication skills of a medical office’s staff even higher than the technical skill of the doctor. When working with dissatisfied pati... Are you a Curi member? The full content of this resource is available only to Curi members. Contact us if you are a member but do not have an account yet, or to learn more about becoming a Curi member. Sign in to see full post News & Knowledge READ NEXT January 13, 2023March 9, 2023Clinical Care | Patient Management | Patient Satisfaction | Physician Patient Relationship Guidance for Disclosure of Adverse Events Communicating with patients and families after an unexpected adverse outcome can be difficult. A proactive disclosure of an adverse outcome may defuse anger and prevent potential litigation. Read more July 29, 2022February 15, 2023Policy Templates | Patient Satisfaction | Forms & Templates Policy: Managing Patient Complaints Training Education Policy Read more January 25, 2022February 23, 2023Compliance & Regulatory | Toolkits | Patient Satisfaction | Health Policy | Practice Management Preventing Falls in the Medical Office Setting Toolkit Falls in the hospital setting have received a great deal of attention in the past decade. This fall prevention toolkit provides practical risk strategies to prevent patient harm and reduce professional liability. Read more