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News & Knowledge

Format: Tools & Toolkits

Featured Spaces

Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Professional Behavior

WHY IT MATTERS Courteous, respectful, collegial behavior is foundational to a culture of safety. On the other hand, disruptive behavior can create or escalate risks. Modeling…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Team Communication

WHY IT MATTERS An essential component of a culture of safety is effective communication within teams. Effective team communication can reduce miscommunication that can lead to…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Team Communication Tools

These team communication tools can help enhance communication among the care team, reduce the risk of miscommunication, and offer solutions to team conflict that may impact…
Early Intervention | Hospitals/Health Systems | Risk Management | Senior Living

HEAL Early Intervention Toolkit: Training Others on Cognitive Interviewing

WHY IT MATTERS Having a core group of individuals trained in cognitive interviewing will ensure that the organization is ready to promptly respond to an adverse…
Liability Insurance | Risk Management | Toolkits

Critical Event Investigation Toolkit (PDF)

The purpose of this toolkit is to provide resources and standardization in the methods related to the identification and investigation of critical and serious safety events and in preparing for litigation.
Liability Insurance | Risk Management | Toolkits

Critical Event Investigation Toolkit

The purpose of this toolkit is to provide resources and standardization in the methods related to the identification and investigation of critical and serious safety events and in preparing for litigation.
Risk Management

Organizational Risk Assessments

Take a risk assessment to help identify potential gaps in best practices across your organization. Assessments are available for clinics, hospitals and senior living organizations.
Clinical Care | Hospitals/Health Systems | Patient Management | Risk Management

Clinical Decision Tools to Prevent Missing Lethal Causes of Chest Pain in Primary Care

Primary care physicians see patients with chest pain every day. The vast majority of these complaints are benign and secondary to esophageal reflux, musculoskeletal conditions, costochondritis,…
Clinical Care | Hospitals/Health Systems | Patient Management | Practice Management | Risk Management

Root Cause Analysis Toolkit

The purpose of this toolkit is to provide resources and standardization in the methods related to root cause analysis (RCA). This document will serve as a…
Hospitals/Health Systems | Practice Management | Risk Management | Senior Living | Well-Being

Maryland: Impaired Health Professionals

There are a variety of circumstances and conditions that can cause a health professional to become impaired and compromise their ability to engage in patient care…
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