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Once this national emergency has ended, what are Curi’s recommendations for implementing a compliant telehealth program?

Here are the steps we recommend:

  • Check your specialty association for telehealth resources. For example, The American Academy of Pediatrics has “Getting Started in Telehealth” resource available on their website. The American Psychiatric Association developed a Telepsychiatry Toolkit.
  • Choose a vendor. Again, check with your specialty association to see if they offer materials to support the use of telehealth technologies.
  • Sign a Business Associate Agreement. This agreement must be in place with any vendor.
  • Ensure computer platforms are secure and HIPAA compliant.
  • Review requirements for technical infrastructure on healthit.gov.
  • Require providers and staff to complete telehealth training.
  • Use Curi’s telemedicine informed consent forms.
  • Practice within your scope of specialty.
  • Establish protocols for:
    • verifying patients’ identity,
    • validating the location/jurisdiction of patients and providers,
    • identifying access to emergency services local to the patient (should your telehealth session unexpectedly end),
    • identifying emergency contacts,
    • assessing patients’ ability to use the technology platform, and
    • verbalizing or displaying provider credentials during a telehealth session.
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All Curi recommendations are based on current CDC criteria at the time of publication. CDC guidance for SARS-CoV-2 infection may, or may not, be adopted by state and local health departments to respond to rapidly changing local circumstances. Providers should always check with their local health department to see if the CDC’s guidance on any given topic has been modified (particularly if more restrictive) from the CDC’s recommended guidelines. Follow this link https://www.cdc.gov/publichealthgateway/healthdirectories/index.html for contact information to your state/local health department. If local recommendations vary from those of the CDC, and you are unsure what recommendations to follow, then it is safer to follow the more restrictive guidelines/recommendations.