User Support Specialist, Tier 2/3

Curi is committed to helping physicians in medicine, business, and life. Founded in 1975, we were built on a promise: When doctors needed help, we would answer the call. Physicians’ needs have changed over the years, but our dedication to that promise has never wavered. From medical malpractice insurance to wealth management to well-being programs, we remain passionately curious about identifying ways to meet the ever-evolving needs of physicians and those who support them.

The Role

We’re looking for a customer-focused and technical individual to join our IT department as a User Support Specialist. In this role, you will help us provide friendly and prompt technical support to Curi employees, gaining significant exposure to a breadth of current technologies.

Responsibilities

  • Provide courteous and responsive service by phone, deskside, and remotely
  • Administer Windows Active Directory and Azure User Accounts and Security Groups
  • Diagnose, troubleshoot, and repair hardware and related equipment
  • Diagnose, troubleshoot, and repair operating systems and software applications
  • Create and maintain workstation deployment images
  • Provision and protect smart phones using Mobile Device Management applications
  • Setup network and personal printers and provide service as required
  • Work with IT support staff to resolve user-related issues

Workstation Technical Environment

  • Windows Desktop Operating Systems
  • Mac & iOS operating systems
  • Microsoft Office 365
  • Mitel Phone System
  • Network client connectivity
  • General application support

Skills

  • Friendly, helpful, and positive attitude with a “service delivery” mentality
  • Team player

Required Qualifications

  • Five or more years of hands-on experience with above mentioned technology skill set required
  • A+ Microsoft certification or equivalent

Desired Qualifications

  • Office 365 Tenant administration
  • Intune Mobile Device and Application Management experience
  • General Windows Server technologies
  • VMware Desktop Virtualization for image deployment

EOE