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Credentialing Specialist

Curi is committed to helping physicians in medicine, business, and life. Founded in 1975, we were built on a promise: When doctors needed help, we would answer the call. Physicians’ needs have changed over the years, but our dedication to that promise has never wavered. From wealth management to medical malpractice insurance to well-being programs, we remain passionately curious about identifying ways to meet the ever-evolving needs of physicians and those who support them.

The Role

We’re looking for a detail-oriented individual with excellent verbal and written communications skills to work in our Underwriting Department as a Credentialing Specialist. Reporting to the Director of Underwriting, you will be responsible for servicing medical malpractice insurance customers by verifying current and past insurance coverage, providing claims history reports, and maintaining quality customer service to both internal and external customers.

Responsibilities

  • Process requests for claims histories, ensuring compliance with company requirements
  • Respond to credentialing inquiries from healthcare and other third-party organizations
  • Interface with internal and external customers on day-to-day credentialing issues as they arise
  • Manage mass distribution of Certificates of Insurance (COI) to designated hospitals in a timely fashion
  • Utilize OnBase Credentialing Workflow and eOasis database to perform queries, run reports, and generate documents
  • Index and electronically file all transactions and correspondence into OnBase in a timely and accurate manner
  • Participate in other department responsibilities to include assigned coverage at Reception Desk and Mail
  • May be crossed-trained with Underwriting Assistant to provide additional backup when needed

Skills 

  • Ability to maintain and preserve confidentiality
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Excellent customer service skills with ability to take ownership to drive issues to resolution
  • Ability to maintain a professional demeanor in stressful situations
  • Ability to handle multiple tasks simultaneously
  • Ability to produce high quality work product with limited supervision
  • Team player

Qualifications

Required Education and Experience

  • High school diploma
  • Minimum of two years of customer service experience
  • Minimum of two years of data entry experience in a professional work environment
  • Proficiency in Microsoft Office Suite
  • Experience working in a paperless office environment

Preferred Education and Experience

  • Two years of customer service experience in the insurance industry
  • Two years of data entry experience in the medical professional liability insurance industry
  • Minimum of two years of data entry experience in the insurance industry