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Business Process Engineer

Curi is committed to helping physicians in medicine, business, and life. Founded in 1975, we were built on a promise: When doctors needed help, we would answer the call. Physicians’ needs have changed over the years, but our dedication to that promise has never wavered. From wealth management to medical malpractice insurance to well-being programs, we remain passionately curious about identifying ways to meet the ever-evolving needs of physicians and those who support them.

The Role

We’re looking for a critical thinker with strong communication skills and an enthusiasm for learning to work in our Process Innovation Department as a Business Process Engineer. Reporting to the Director of Process Innovation, you will be responsible for studying current business processes and developing new methods to improve productivity, increase customer satisfaction, and reduce operational costs. You will be responsible for mapping and documenting existing workflows and recommending changes that align with the way Curi operates and its long-term performance goals. You will prioritize, and project manage enhancements, working closely with the entire Curi team. The ideal candidate must possess a full range of communication skills that include effective communication with both our technical staff and our senior leadership.  Once the implemented changes are tested for their effectiveness, you will continually work to update and further improve solutions as the business evolves.

Responsibilities

  • Research, map and analyze key business processes using techniques such as procedure mapping, stream graphing, and workshops.
  • Identify and prioritize meaningful process improvements, including recommending automation when applicable
  • Define metrics that measure process improvement success
  • Effectively design, communicate, and project manage process improvements and process reengineering projects
  • Work directly with IT on recommended system changes
  • Maintain process maps
  • Continually build cross-functional business operations acumen to elevate process improvement recommendations and project management
  • Learn corporate applications as necessary to fully support the business

Skills

  • Strong critical/analytical thinking and problem-solving skills
  • Strong focus on design quality and attention to detail
  • Strong interpersonal and communication skills
  • Ability to collaborate with stakeholders with minimal supervision and ensure requirements are fully understood and deliverables meet quality standards
  • Enthusiasm for fast-paced environment, continual change, and perpetual learning

Required Education and Experience

  • A Bachelor’s degree with 5+ years of work experience in a business-related field or information technology
  • Experience organizing, presenting, and analyzing data
  • Proficiency with Microsoft Office Suite
  • Proficiency using process mapping tools such as (Lucid Chart, Visio, or similar tool)

Preferred Education and Experience

  • Experience with and/or exposure to Robotic Process Automation
  • Familiarity with programming languages such SQL
  • Lean/Six Sigma Certification
  • Insurance operations experience