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Once this national emergency has ended, how should our practice transition out-of-state patients who are currently being seen via telehealth?

Practices should create a procedure for handling these patients with the following recommendations:

  1. Determine whether the practice will continue with telehealth following the National Emergency, and advise patients upfront what the plan will be.
  2. Maintain a log of all out-of-state telehealth patients.
  3. Inquire from each patient if they have a primary care provider (PCP).
  4. Transition care back to PCP at end of crisis.
  5. If PCP available, provide copy of medical record with patient’s permission. If PCP unavailable, have patient identify a healthcare provider within their state to whom medical record can be shared.
  6. Consider a disclaimer to share with patients such as the following: “After the National Emergency is over, we anticipate state laws will be revised as it relates to telehealth. However, this is a fluid situation that can change with each state. Therefore, your care will need to be transitioned to a healthcare provider within your state unless laws are changed.”