Practices should create a procedure for handling these patients with the following recommendations:
- Determine whether the practice will continue with telehealth following the National Emergency, and advise patients upfront what the plan will be.
- Maintain a log of all out-of-state telehealth patients.
- Inquire from each patient if they have a primary care provider (PCP).
- Transition care back to PCP at end of crisis.
- If PCP available, provide copy of medical record with patient’s permission. If PCP unavailable, have patient identify a healthcare provider within their state to whom medical record can be shared.
- Consider a disclaimer to share with patients such as the following: “After the National Emergency is over, we anticipate state laws will be revised as it relates to telehealth. However, this is a fluid situation that can change with each state. Therefore, your care will need to be transitioned to a healthcare provider within your state unless laws are changed.”