How should we handle patients who are concerned they’ve been exposed to COVID-19 by someone in our practice?

Call the patient and have them relay their concerns. Respond to their voiced concerns in a reassuring way, without divulging names or any confidential information. Share steps the practice has taken to ensure the safety and well-being of both staff and patients. Remind them that patients would be notified immediately if any concerns developed.

On a parallel path, confirm if a potential exposure did occur.

If there was an exposure from employee to patient, coordinate with the health department. The health department will follow up with patient as necessary to inform and provide advice on steps to take.

See Curi’s COVID-19 Process for Employee Exposures flowchart.

News & Knowledge
All Curi recommendations are based on current CDC criteria at the time of publication. CDC guidance for SARS-CoV-2 infection may, or may not, be adopted by state and local health departments to respond to rapidly changing local circumstances. Providers should always check with their local health department to see if the CDC’s guidance on any given topic has been modified (particularly if more restrictive) from the CDC’s recommended guidelines. Follow this link https://www.cdc.gov/publichealthgateway/healthdirectories/index.html for contact information to your state/local health department. If local recommendations vary from those of the CDC, and you are unsure what recommendations to follow, then it is safer to follow the more restrictive guidelines/recommendations.