Call the patient and have them relay their concerns. Respond to their voiced concerns in a reassuring way, without divulging names or any confidential information. Share steps the practice has taken to ensure the safety and well-being of both staff and patients. Remind them that patients would be notified immediately if any concerns developed.
On a parallel path, confirm if a potential exposure did occur.
If there was an exposure from employee to patient, coordinate with the health department. The health department will follow up with patient as necessary to inform and provide advice on steps to take.
See Curi’s COVID-19 Process for Employee Exposures flowchart.