When the patient has a telemedicine visit, send the consent to the patient electronically—either through the patient portal or email. The patient must send back an electronic confirmation they have read and agree with the consent. Place all electronic communication in the patients’ medical record.
If patient is unable to send back an electronic confirmation, after reviewing the consent with the patient, document consent reviewed with patient, patient unable to respond electronically, verbal consent obtained. If possible include a second witness to the verbal consent conversation.
If obtaining consent using telephone, have two employees witness the verbal consent conversation. To avoid sharing phones, use either speaker phone or two separate phones. Document in the patient medical record verbal consent and who witnessed.