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01 / Case Study

Building an Online Presence from the Ground Up

How a mid-sized practice significantly increased online reviews in just nine months

A mid-sized practice with 32 physicians reached out to discuss how to build their online presence (beyond their practice website), making their 8 practice locations and providers easier for patients to find. After just 9 months on the Arrowlytics platform and with the concierge consultative support of the platform’s team, the practice saw:

  • A 695% increase in public-facing online reviews (from 629 reviews to 5,000 total)
  • An average star rating increase from 4.65 to 4.90 on Google
  • An 8% increase in new patients across the practice
  • The implementation of a new review management & recovery process, ensuring all reviews are responded to in a timely fashion.

The creation and optimization of 81 Google My Business pages kicked off the process of building up their online presence, find-ability, and overall competitiveness in the market.